funreten aims to provide clear and reasonable return procedures for eligible purchases.

Return Period

Customers may request a return within 30 days of delivery.

Requests submitted outside this period may not be eligible for return.

Return Conditions

Returned products must generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, makeup, perfume, or signs of wear
  • Returned with original tags where applicable
  • Returned in suitable protective packaging

Products that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

Certain items may be excluded from return for hygiene, safety, or other applicable reasons.

Products specifically marked as Final Sale may also be non-returnable where this is clearly disclosed before purchase.

Any product-specific exclusions will be communicated on the relevant product page where applicable.

How to Request a Return

Email:

support@funreten.com

and provide:

  • Your order number
  • Your name
  • The product you wish to return
  • The reason for your return

Our customer service team will review your request and provide the applicable return instructions.

Please do not send merchandise back without receiving return instructions first.

Return Shipping

Unless the return results from an incorrect, defective, or damaged product, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible.

Include:

  • Order number
  • Description of the issue
  • Clear photographs of the product and relevant packaging

We will review the issue and provide an appropriate resolution.

Refunds

Approved refunds are processed after the returned item has been received and inspected.

Refunds will normally be issued to the original payment method.

After processing, please allow approximately 5–10 business days for the refund to appear, depending on the customer’s bank or payment provider.

Exchanges

Direct exchanges may not always be available.

Where an exchange cannot be processed, customers may return an eligible item and place a new order for the desired product or size.